iOS
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Web app
Windows
macOSTell us what you're trying to fix.
Whether you're comparing us against five other tools, stuck mid-migration, or just want to know if we can do the one thing your business depends on — send it over and a human will answer properly.
Rather just email us
Send us a message
Fields marked with * are required.
Direct lines
Know who you need? Skip the queue.
Each of these goes to a named team, not a shared catch-all inbox.
Sales & pricing
Plan comparisons, volume pricing, procurement paperwork, security questionnaires.
sales@snaarp.comSame working day
Customer support
Something broken, a migration you’re stuck on, or a question about your account.
support@snaarp.comWithin 4 working hours
Partnerships
Integrations, reseller and agency programmes, joint go-to-market, API access.
partners@snaarp.comWithin 3 working days
Press & media
Interviews, brand assets, funding and product announcements, fact-checks.
press@snaarp.comWithin 1 working day
Data protection
Access requests, DPAs, sub-processors — dpo@snaarp.com
Security disclosure
Found a vulnerability? security@snaarp.com — acknowledged in 24h
Billing
Invoices, VAT and refunds — billing@snaarp.com
What to expect
Channels and response targets
Support is included on every plan. Higher plans get faster targets and more channels, not permission to talk to us.
Targets apply Mon–Fri, 09:00–18:00 GMT. Response targets are goals, not SLAs.
Answer it yourself in two minutes
Most of what reaches support is already written down.
Where we are
Two offices, one time zone
Post is only read at the London address. For anything time-sensitive, email or call.
Shoreditch
London EC2A 3BN
United Kingdom
Piccadilly Basin
Manchester M1 2JW
United Kingdom
The rest of the team is remote across the UK and EU. Data stays in EU regions regardless of where we sit.
Before you write in
Questions we get most
Can someone walk me through it before I pay anything?
Yes. Ask for a walkthrough in the form and we’ll send times — 20 minutes, screen-shared, focused on your actual workflow rather than a generic tour. No card needed, and we won’t chase you afterwards.
I’m already a customer and something’s broken. Is this the right place?
It works, but you’ll get a faster answer in-app — the support widget passes your account, plan and recent activity along, so nobody has to ask you for screenshots first. For anything affecting multiple people, check the status page before writing.
Will you help us migrate our existing data?
Tell us what you’re moving off and roughly how much of it there is. Standard imports (CSV, contacts, documents) are self-serve and documented; anything messier we’ll look at with you and say honestly whether it’s an afternoon or a project.
We need a DPA, security review or supplier questionnaire completed.
Send it to dpo@snaarp.com and mention your deadline. The DPA, sub-processor list and data-residency details are published in the trust centre, which answers most questionnaires without anyone filling in a spreadsheet.
Do you offer phone support?
On the Business plan, yes, with a named contact. On other plans we’ll happily jump on a call when a written thread isn’t getting anywhere — we just don’t run a phone queue, because email and chat get you a real answer faster.
What happens to what I put in this form?
It reaches the team that can answer it, and is stored in EU regions for as long as we need it to help you. We don’t sell it, share it with data brokers, or add you to marketing lists unless you ticked the box. Ask us to delete it any time.
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