Privacy Policy

Last updated: 1 August 2026

Snaarp Ltd ("Snaarp", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

• Account registration details (name, email address, password)
• Billing and payment information (processed via our PCI-compliant payment provider)
• Content you create, upload, or share through our Services
• Communications you send to us (support tickets, feedback, enquiries)
• Profile information (display name, avatar, job title)

1.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage data (features used, actions taken, session duration)
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related notices
• Respond to your requests, comments, and questions
• Send administrative information (service updates, security alerts)
• Personalise your experience and deliver relevant content
• Monitor and analyse usage trends to improve performance
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract performance: to deliver the Services you have subscribed to
• Legitimate interests: to improve our Services, ensure security, and prevent fraud
• Consent: where you have opted in to marketing communications
• Legal obligation: to comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers: hosting, analytics, payment processing, and customer support tools that operate on our behalf
• Legal authorities: when required by law, court order, or to protect rights and safety
• Business transfers: in connection with a merger, acquisition, or sale of assets (you will be notified)
• With your consent: when you explicitly agree to share data with a third party

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide Services to you. When you delete your account, we remove or anonymise your data within 30 days, unless retention is required by law or for legitimate business purposes (e.g. fraud prevention, resolving disputes).

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), regular security audits, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms approved by the UK Information Commissioner's Office.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your personal data ("right to be forgotten")
• Restrict or object to processing
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at privacy@snaarp.com.

9. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact our Data Protection Officer:

• Email: privacy@snaarp.com
• Post: Snaarp Ltd, Data Protection Officer, London, United Kingdom